تفريغ المكالمات الصوتية وتلخيصها

المتطلبات تصف قدرات يحتاجها النمط في بيئتك، مو الموردين اللي لازم تشتريهم. أي نظام يملأ متطلباً يحقّقه — وهذا اللي يخلّي الكتالوج قابلاً للنقل عبر الذيل الطويل من أدوات الشركات الصغيرة والمتوسطة.

1. call_audio_source

   مطلوبقراءةبث

   Where call recordings or live audio streams come from. The pattern can consume either, with different architectures behind it.

   شكل البيانات

   Audio file or stream with metadata: participants, timestamp, call duration, optionally call type (sales, support, etc).
   يُملأ عادةً بواسطة

   • telephony platform that posts recordings after each call
   • video conferencing system with recording export
   • dedicated call recording service
   • real-time stream from a softphone or browser-based caller
2. call_context_lookup

   مطلوبقراءةطلب

   Who's on the call and what their relationship to the business is. Lets the summary reference the right account and prior context.

   شكل البيانات

   Caller and recipient identifiers with associated account, deal, or ticket context.
   يُملأ عادةً بواسطة

   • CRM with contact records and deal associations
   • support system with customer history
   • billing system with account records
3. summary_destination

   مطلوبكتابةحدث

   Where the structured summary lands. Usually attached to a CRM record, ticket, or deal so the next person looking at that record finds it immediately.

   شكل البيانات

   Structured summary attached to the relevant record: bullet-point summary, action items with owners, sentiment indicator, topic tags, link to full transcript.
   يُملأ عادةً بواسطة

   • activity logged in the CRM against the contact and deal
   • internal note added to a support ticket
   • summary posted to a team chat channel and linked from the deal
4. transcript_store

   مطلوبكتابةمجموعة

   Where the full transcript lives for later search and reference. Separate from the summary destination because transcripts are bulky and infrequently read.

   شكل البيانات

   Full speaker-attributed transcript with timestamps, searchable.
   يُملأ عادةً بواسطة

   • dedicated transcript storage with search
   • indexed transcript attached to the CRM record
   • file store with full-text search enabled
5. action_item_router

   موصى بهكتابةحدث

   Where action items captured from the call get sent so they don't sit dormant in a summary nobody re-reads.

   شكل البيانات

   Individual action items with owner, due date if mentioned, source-call link.
   إذا مفقود

   Action items still appear in the summary but require a human to translate them into tasks. About half of action items in practice fall through without explicit routing.
   يُملأ عادةً بواسطة

   • task created in the project management tool with the owner assigned
   • follow-up task created on the deal in the CRM
   • calendar reminder for the responsible person
6. speaker_voice_directory

   اختياريقراءةطلب

   Maps voice characteristics to known speakers so the transcript can attribute speech without manual labeling. Useful at higher volumes.

   شكل البيانات

   Voice enrollment samples per team member: stored audio fingerprints, not raw recordings.
   إذا مفقود

   Transcripts attribute speech by channel (caller vs. callee) only, or rely on diarization without identity. Works fine for two-party calls; degrades on group calls.
   يُملأ عادةً بواسطة

   • voice enrollment captured during onboarding
   • speaker identification module within the transcription service