أسئلة وأجوبة الموارد البشرية والتنقّل في السياسات

المتطلبات تصف قدرات يحتاجها النمط في بيئتك، مو الموردين اللي لازم تشتريهم. أي نظام يملأ متطلباً يحقّقه — وهذا اللي يخلّي الكتالوج قابلاً للنقل عبر الذيل الطويل من أدوات الشركات الصغيرة والمتوسطة.

1. hr_policy_corpus

   مطلوبقراءةمجموعة

   The authoritative HR policy and benefits documentation.

   شكل البيانات

   Employee handbook, benefits summaries, country- or location-specific policies, structured FAQ.
   يُملأ عادةً بواسطة

   • employee handbook in the company portal
   • benefits documentation from providers
   • structured policy library maintained by People Ops
2. employee_context_lookup

   مطلوبقراءةطلب

   Who's asking: their location, tenure, employment type, benefits enrollment, manager. Critical because answers vary by these.

   شكل البيانات

   Per-employee profile with location, role, employment classification, benefits enrolled, manager, tenure.
   يُملأ عادةً بواسطة

   • HR system with employee profiles
   • benefits administration system
   • directory with employment metadata
3. conversation_surface

   مطلوبقراءة + كتابةطلب

   Where employees ask. Has to be low-friction and private.

   شكل البيانات

   Conversational thread between the employee and the assistant.
   يُملأ عادةً بواسطة

   • chat DM with the assistant
   • employee portal chat panel
   • dedicated HR app the firm provides
4. sensitive_topic_router

   مطلوبقراءة + كتابةطلب

   Detects when the question touches sensitive territory — compensation specifics, performance issues, harassment, mental health, legal concerns — and routes to a human appropriately.

   شكل البيانات

   Topic classifier with sensitivity flags and routing rules per topic and per location (e.g. EEO-protected categories differ by jurisdiction).
   يُملأ عادةً بواسطة

   • sensitivity rule library co-authored with People Ops and legal
   • topic classifier trained on past inquiries
   • structured escalation rules
5. people_ops_escalation_route

   مطلوبكتابةحدث

   Where escalated cases reach a human, with appropriate sensitivity to the topic and the employee's privacy.

   شكل البيانات

   Per-case: employee identifier (or anonymous if appropriate), topic, what was asked, suggested handler, suggested response time.
   يُملأ عادةً بواسطة

   • ticket created in the People Ops case management system
   • DM to a designated HR business partner
   • structured case in the HR support tool
6. answer_quality_feedback

   مطلوبكتابةحدث

   Per-answer feedback from employees, used to tune accuracy and identify policy gaps.

   شكل البيانات

   Per-query: thumbs rating, optional comment, escalation outcome if applicable.
   يُملأ عادةً بواسطة

   • thumbs widget after each answer
   • follow-up feedback prompt
   • monthly People Ops review of low-rated answers